Responsible Gaming

Gaming Should Be Entertainment, Not Income

At Banff Vision Summit, we believe that online gaming should be enjoyed as entertainment only. Gambling should never be viewed as a way to earn money, pay bills, or solve financial problems. Only gamble with money you can afford to lose, and always keep gaming as a fun activity within your budget.

Age Verification

You must be at least 18 years of age (or the legal age of majority in your province) to access and use our casino services. We are committed to preventing underage gambling and take this responsibility seriously. Age verification is mandatory during account registration.

Parents and guardians: If you're concerned about a young person's online activity, please monitor their internet usage and speak with them about responsible gaming.

Warning Signs of Problem Gambling

Be aware of these warning signs that may indicate a gambling problem:

• Chasing losses by gambling more to recover money lost
• Hiding gambling activities or lying about the amount of time or money spent
• Gambling with money needed for essential expenses (rent, food, utilities)
• Feeling irritable or anxious when trying to cut down or stop gambling
• Neglecting family, work, school, or social obligations due to gambling
• Gambling to escape problems, stress, anxiety, or negative emotions
• Continuously increasing bet amounts to achieve the same level of excitement
• Borrowing money or going into debt to fund gambling
• Failed attempts to reduce or control gambling behavior
• Friends or family expressing concern about your gambling habits

If you recognize any of these signs in yourself or someone you know, seeking help is a sign of strength, not weakness.

Self-Help Tools & Responsible Gaming Features

We provide several tools to help you maintain control of your gaming:

• Deposit Limits: Set a maximum amount you can deposit in a daily, weekly, or monthly period
• Loss Limits: Set a limit on how much you're willing to lose in a specific timeframe
• Reality Checks: Receive regular pop-up reminders during gaming sessions showing your time spent and money wagered
• Session Limits: Set maximum time limits for your gaming sessions
• Self-Exclusion: Take a break from gaming by temporarily or permanently closing your account
• Account Cooling-Off Period: Request a mandatory break from your account for a specified duration

Use these tools proactively to maintain healthy gaming habits. They are available in your account settings at any time.

Support Organizations & Help Resources

If you're struggling with gambling, professional help is available. The following organizations provide confidential support:

Canada

• Responsible Gambling Council
  Website: www.responsiblegambling.org
  Provides resources and support for problem gambling in Canada

International Resources

• GamCare (United Kingdom)
  Website: www.gamcare.org.uk
  Free counseling and support for problem gambling
• GamStop (United Kingdom)
  Website: www.gamstop.co.uk
  National self-exclusion scheme for online gambling
• Gambling Help Online (Australia)
  Website: www.gamblinghelponline.org.au
  Confidential counseling and information services
• National Council on Problem Gambling (United States)
  Website: www.ncpgambling.org
  Helpline and resources for problem gambling

All of these organizations offer confidential support at no cost. Reaching out is the first step toward recovery.

If You Have a Problem, Seek Help Today

Problem gambling is a serious issue, but it is treatable. If you or someone you know is struggling with gambling:

• Contact one of the support organizations listed above
• Speak with a doctor, counselor, or mental health professional
• Call a helpline and talk to someone who understands
• Use our self-exclusion feature to take a break from gaming
• Talk to a trusted family member or friend

Remember: Asking for help is a sign of courage. Recovery is possible, and support is available 24/7. You don't have to face this alone.

Additional Information

Banff Vision Summit is committed to promoting responsible gaming across all our services. We comply with all applicable Canadian gaming regulations and maintain strict standards for player protection. If you have questions about our responsible gaming policies or need additional support, please contact our customer service team.